Rochester Auto Repair

1436 reviews
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(248) 817-4572
Mon - Tue: 7:30 AM - 5:30 PM
Wed - Thu: 8:00 AM - 5:30 PM
Fri: 7:30 AM - 5:00 PM
1

I had the brakes of my car fixed earlier this year, after which brakes started making a squeaky noise. I reported this problem within couple of days after getting back my car. The issue occurred only after my car was repaired, however, the agent informed me it is unrelated.

Mr Jain here is a link that will better help you understand what and where the noise is coming from http://www.nissanclub.com/forums/2007-2012-nissan-altima-discussion-2-5-3-5/335120-squeaky-brake-pedal-2012-altima.html. On you last visit, prior to last night we could not duplicate the noise and did not charge you for re-assessing the vehicle. Last night we heard your noise and it is a problem with your actual brake pedal. This is not related to having your rear brake pads and rotors replaced. after finding this last night and not being able to lubricate the components we did not charge you for attempting to quiet this noise. What else could you ask for other than us being up front and honest with you. When things are our fault in the shop we take care of the customer, when they are not sometimes that is difficult to understand but ultimately tough conversations have to happen. We are here to help aide you through this, please let me know when this would be convenient for you. Brett Einheuser

- South Street Auto Care
5

Always polite and respectful and they will never do work on your car that is unnecessary!

5

This place always seems to have your best interest. They have fair prices, with quick and quality service. What more can you ask for?

5

Always a pleasant experience

5

These guys are nice and progessional. They do what they are supposed to do and the job is done right. I drop my car off with confidence and happily take one of their free loaner cars and life goes on. Thanks guys👍😊

5

My first time to this shop, and it was on a Saturday. I was amazed at how clean the facilities were and also the speed of service. I explained my problem to them , they addressed it, took pictures and sent me copies. I could not believe the low price they offered, and then when it was completed , they told me No Charge! I will be a return customer

5

excellent!

4

Got done my Timing belt replacement and O2 sensor replacement

5

Excellent service, friendly staff and priced right.

5

Once again South Street has provided very professional and speedy service. From the phone call to schedule an appointment to picking up the finished vehicle, South Street demonstrated why we will continue to use them for our automotive repair needs!

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