I write this review with mixed emotions. As a long time loyal customer who has spent thousands of dollars at your establishment for services on numerous vehicles for decades, I find myself very disappointed. Lately I've observed a change in your business operations which I find very sad , I will explain. Let me begin with saying your staff at the entrance, Bryon, Steve , Rick and all the others are all very kind ,knowledgeable and professional. In my opinion the problem appears to be with the upper management and policies that they are simply following. Recently I brought my SRX Cadillac in with a sunroof leak, after paying for a thorough inspection to detect the problem and receiving a quote for hundreds of dollars, I agreed to the repairs in good faith and being assured that the repairs were covered for the 36 months. Weeks later I noticed water entering my passenger side once again. Upon returning my vehicle to South Street Auto, I was advised they would once again look into the problem. Hours later I was contacted and advised that it was a different part of the same tube which was causing the reoccurring problem and it would now cost approximately an additional $500.00 dollars for the repairs. Repairs which should have been found during the first paid inspection. When I refused the second suggested repairs, I was then told I was required to pay a $38.00 the new inspection for an old problem, a real slap in the face!!! I spend more than that on lotto tickets; it’s just the principle of the gouging. So much for your mission statement indicating that "Paying a shop and leaving with the same issue is shady business" What a joke! So, I’m left with a vehicle that still has water leaking from the same area your professionals assured me they fixed, how sad! It is apparent that your warranty and pledge to your customers is lacking much. It seems like you rather declare a new problem then take responsibility and correct the original one. I hope the $38.00 re-inspection fee you requested, is worth it. Because of your questionable service practices, you have lost a Loyal 30 year customer, not to mention my many referrals and endorsements. Respectfully: Mike Cowling