Rochester Auto Repair

Thanks again S. S. A.

I had my 2016 mini van towed in to South Street after talking to one of your reps. That was on Thursday, Nov. 19 about 8:42 in the morning. About 9:45, Byers towing showed up to tow my van to you. The driver said "Is this going to South Street Auto" and I said yes. HE said I know exactly where it is. He left about 10am from my house. About 4pm that day I called you to see what the status on my van was. Your guy said "hold on, I don't see you on the board here. Are you sure your van was towed here?" I said yes and the driver knew exactly where to go. He said "let me check." He came back 5 minutes later and said "your van is not here. I checked the lot twice. There's only 1 van here and the guy is waiting for it. You (meaning me) should call the towing company." I called Byers towing and the driver said he left it right in the middle of the lot next to a Honda. Now I'm getting worried. Where is my van??? Just then you called me on the other line and said "your van is here. We found it in the lot." How could your guy check the lot twice and not see my van???

Thank you again from for fast and reliable service!

Thanks for your excellent service and for taking steps to make me feel safe during this pandemic. Great job!

Always friendly, always efficient. Thanks for getting me in so quickly on a Monday!

I have been coming here for years with different vehicles and each time I’ve come here they are so friendly they make me feel like family they always provide me with a loaner and they always fix the problem very happy with their service very happy with the staff I would recommend this facility to anyone.

Always a great job done!

Brett and Drake are awesome! Spent time with me on different occasions and didn’t make me feel like I was being pushed into anything. They are very personable. They gave me realistic expectations, lots of updates and I always love the loaner car! I appreciate south street auto care! You guys make my life easier!

Always trust and appreciate your honesty and service. Spent a lot of phone time on hold waiting for information though.

This was the first time I did not use the Land Rover dealership for service on my vehicle. South Street did an excellent job! They were timely, professional, honest and qualified. I would definitely bring my vehicle back.